DeliveryLog support

Keep the evidence. Lose the confusion.

Help for projects, photo and file evidence, client-ready PDF reports, local data copies, deletion, and Lifetime Pro.

Requires: iPhone with iOS 17 or later Current version: 1.0 Support: English / 简体中文
01

Before contacting support

  • PDF did not appear: confirm that the selected project contains at least one evidence record, then generate the report again.
  • An attachment cannot be added: each evidence record supports up to 3 attachments; each file must be 12 MB or smaller.
  • Moving to another device: version 1.0 does not support automatic migration or importing a JSON data copy. Do not remove the app based on an export alone.
  • Lifetime Pro is not recognized: verify the App Store account and network connection, then use Restore Purchases in the Pro screen.

简体中文

PDF 未出现时，请确认项目内已有至少一条证据后重试。每条证据最多 3 个附件， 单个不超过 12 MB。1.0 暂不支持自动迁移或导入 JSON 数据副本， 请勿仅凭导出文件就删除原 App。 若 Lifetime Pro 未识别，请确认 App Store 账号与网络，再使用“恢复购买”。

02

Contact support

Email wx@tianmind.com with the app version, iOS version, what you expected, and what happened. A screenshot is helpful when it does not contain confidential client information.

For a safer first message, do not attach client contracts, government IDs, financial account details, passwords, or raw confidential project files.

Email DeliveryLog Support

简体中文

请在邮件中说明 App 版本、iOS 版本、预期结果和实际现象。截图不要包含客户机密信息。 首次联系请勿发送合同、证件、财务账户资料、密码或原始机密文件。

03

Your data remains local

DeliveryLog support cannot remotely view your projects or repair a local database. Version 1.0 exports a complete JSON data copy for inspection and safekeeping, but cannot import it automatically. Deleting the app may permanently remove its local data.

简体中文

支持人员无法远程查看你的项目或修复本地数据库。1.0 可以导出完整 JSON 数据副本， 但不能自动导入。直接删除 App 可能永久清除本地数据。